To reach customer service regarding online orders and receive the quickest response, contact us via email at email@example.com. Our team is available Monday through Friday, 9 am–5 pm CST and we will respond within one business day.
If you need assistance with placing an order online, we are here to help. Give us a call directly at 312-397-4000 or send us an email and we will arrange a call time.
Yes! Make gifts extra special with MCA Store signature gift wrap (view it here). Gift wrapping can be selected at checkout for an additional $5.95 per item. Some large items may not be eligible for gift wrapping.
A complimentary gift message entered at checkout will be included with any order, sent directly to the gift recipient.
Please contact firstname.lastname@example.org with any inquiries or individual needs involving gift wrapping. Please allow one additional business day to deliver estimates for ground orders with gift wrapped items.
MCA Store eGift Cards may be used on the MCA Store website or in the store at 220 East Chicago Avenue. Gift cards used on the website may be used only for orders shipping to the continental US. The MCA Store is not responsible for unauthorized use. Purchases will be deducted from the card balance until the balance reaches zero. The card is redeemable for store merchandise only. Unused value remains on the card and cannot be redeemed for cash. The card does not expire. Please use it at your convenience.
Members receive 10% (20% during Members' Double Discount Days). When you log into your account the discount will automatically be applied. If this is your first time logging into the site since March 27, 2022, you will need to create a new password. Visit My Account. If you do not receive your discount please email, email@example.com.
Yes, we ship to Germany, United Kingdom, and Canada. If you would like to ship to a country that is not listed, please email firstname.lastname@example.org. We ship all international orders with tracking and insurance at our best rate to your address via UPS or USPS. Most products can be shipped to international addresses. All UPS orders are trackable. The recipient is responsible for all applicable customs duties, tariffs, taxes, or Value Added Tax (VAT), which are collected by the carrier upon delivery. Shipping rates are calculated based on the weight of the order and its destination.
Yes! Select curbside pickup at checkout for this option. Curbside pickup is offered Tuesday–Saturday 10 am–4 pm.
Most orders ship within one business day of being placed. Ground orders to the contiguous United States normally arrive in 3–8 business days after they have shipped.* Most items may be shipped to the 48 contiguous United States via Standard service. Business days are Monday–Friday, excluding federal holidays. *Pending credit card approval. We do not ship to PO boxes. Please allow one extra business day for orders with gift wrap.
• Second Day Air orders normally arrive in 2 business days (by the end of the second business day) after they have shipped. Second Day Air orders placed by 6 am Monday–FridayCST normally ship the same day.* Most items may be shipped to the 48 contiguous United States via Second Day Air service, unless noted otherwise in the product copy. Business days are Monday–Friday, excluding federal holidays. Example: your order is placed at 4 pm Monday. It ships Tuesday and arrives two business days later, on Thursday.
*For orders to continental US destinations, for in-stock items, pending credit card approval.
Yes! We offer 2-day air delivery on most items. Second Day Air orders normally arrive in 2 business days (by the end of the second business day) after they have shipped. Second Day Air orders placed by 6 am Monday–Friday CST normally ship the same day.
Returns are accepted up to 30 days after receipt of merchandise for items in original condition. Please follow the instructions on the packing list and complete and include the “return reason” section when sending your order back. We suggest shipping your return back to us via insured, traceable means. If you have questions about a return or shipment, please send emails to email@example.com. Please include as much information as possible in the email, including your order number. Customers are responsible for shipping returns back to us unless items are damaged or defective (see below). Sale items are non-returnable except when damaged or defective. If you wish to speak to someone by phone about returning an item, please call 312-397-4000.
If you receive a damaged or defective item, please send an email to firstname.lastname@example.org or call 312-397-4000 to initiate prompt resolution of the situation. Do not discard the damaged item, the carton it arrived in, the packing material, or the paperwork. Please do not return damaged items to the MCA Store at 220 E. Chicago Avenue until we ask you to do so. Sale items are non-returnable except when damaged or defective. Some other items are non-returnable, as noted in the product information. Virgil Abloh and Takashi Murakami merchandise is final sale with no refunds or exchanges. We reserve the right to cancel orders.
Thank you for your interest in submitting a product to the MCA Store. We strive to support great artists and makers with great products. Please email email@example.com with your Name, Company Name, email address, phone number, wholesale catalog, price list, and images of the product(s). If your product(s) are selected, we will reach out to discuss the next steps.
Yes, due to COVID-19 any patron of the museum must present proof of vaccination and valid ID before entering. While in the museum, visitors must wear a mask and sanitize their hands before entering the store. Please visit mcachicago.org/visit/safety for more details.