How I submit a product for review?

Thank
you for your interest in submitting a product to the MCA Store. We strive to support great artists and makers with great products. Please complete the form in the product submission page, and our team will review your submission and reach out to you if interested in moving forward.

How do I cancel an online order?

To cancel an online order, please go to customer accounts and request a return or
cancellation. You can also contact support at orders@mcachicago.org or give us a call
directly at  312-397-4000 during the weekends. 

Do you sell gift cards?

Yes! Right here: eGift Card. Unfortunately, eGift Cards are not available for sale or redemption
on international orders. 

Where can I redeem my current gift card?

MCA Store eGift Cards may be used on the MCA Store website or in the store at 220 East Chicago Avenue. Gift cards used on the website may be used only for orders shipping to the continental US. Unfortunately, eGift Cards are not available for sale or redemption on international orders. The MCA Store is not responsible for unauthorized use. Purchases will be deducted from the card balance until the balance reaches zero. The card is redeemable for store merchandise only. Unused value remains on the card and cannot be redeemed for cash. The card does not expire. Please use it at your convenience.

Can someone assist me with placing an online order?

If you need assistance with placing an order online, we are here to help. Give us a call directly at 312-397-4000 during the weekdays or email us at orders@mcachicago.org during the
weekends. 

Do you offer gift packaging?

Gift packaging can be selected at checkout for $5.95. Some large items may not be eligible for gift wrapping. A complimentary gift message entered at checkout will be included with any order, sent directly to the gift recipient.

Please contact orders@mcachicago.org with any inquiries or individual needs involving gift wrapping. Please allow one additional business day to deliver estimates for ground orders with gift wrapped items. 

Shipping & returns
MCA member discount

MCA members save on most items in the store. Not a member? Become a member.

Members receive 10% (20% during Members' Double Discount Days). When you log into your account the discount will automatically be applied. The email address used for the membership must be the same email address for the account. If this is your first time logging into the site since March 27, 2022, you will need to create a new password. Visit My Account. If you do not receive your discount please email, orders@mcachicago.org.

In-store pickup

Enjoy free pickup at the MCA Store during regular store hours by selecting “In-Store Pickup” at checkout. Please bring a valid ID when picking up your order. 

Business gifting

For custom quantities for corporate orders, you can learn more on our business gifting page. 

Orders placed for large quantities or special customer requests are final sale and are not eligible for returns or exchanges.

Do you have safety precautions and procedures?

Yes, everyone who enters the museum agrees to our Code of Conduct. Please visit mcachicago.org/visit/safety for more details.