Shipping & Returns

Ship your entire order to the contiguous US for a flat rate of just $9.95* for ground shipping!

*Exceptions are oversized items which will incur a shipping surcharge, as noted on the product page for those items. 

Orders shipping outside the contiguous US:  These orders are shipped via UPS and shipping charges are displayed at checkout. Orders to Alaska, Hawaii, and Puerto Rico ship via UPS Ground, orders to Canada ship via UPS Standard.

We ship all international orders with tracking and insurance with our best rate to your address via UPS or USPS. Most products can be shipped to international addresses. All UPS orders are trackable. Recipient is responsible for all applicable customs duties, tariffs, taxes, or Value Added Tax (VAT), which are collected by the carrier upon delivery. Shipping rates are calculated based on the weight of the order and its destination.

For additional information, please contact customer service by email at orders@mcahicago.org.

Yes! Select curbside pickup at checkout for this option. Curbside pickup is offered Tuesday–Saturday, 10 am–4 pm. 

Most orders ship within one business day of being placed. Ground orders to the contiguous US normally arrive 3–8 business days after they have shipped.* Most items may be shipped to the 48 contiguous United States via Standard service. Business days are Monday–Friday, excluding federal holidays. *Pending credit card approval. We do not ship to PO boxes. Please allow one extra business day for orders with gift wrap.

• Second Day Air orders normally arrive in 2 business days (by the end of the second business day) after they have shipped. Second Day Air orders placed by 6 am Monday–Friday CST normally ship the same day.* Most items may be shipped to the 48 contiguous United States via Second Day Air service, unless noted otherwise in the product copy. Business days are Monday–Friday, excluding federal holidays. Example: Your order is placed at 4 pm Monday. It ships Tuesday and arrives two business days later, on Thursday.

*For orders to continental US destinations, for in-stock items, pending credit card approval.

Yes! We offer 2-day air delivery on most items. Second Day Air orders normally arrive in 2 business days (by the end of the second business day) after they have shipped. Second Day Air orders placed by 6 am Monday–Friday CST normally ship the same day.

Upon fulfillment, you will receive an email confirmation including the tracking number for your order. If you need additional assistance, please email orders@mcachicago.org.

To cancel an online order, please contact support at orders@mcachicago.org.

Returns are accepted up to 30 days after receipt of merchandise on items in original condition. Please follow the instructions on the packing list and complete and include the “return reason” section when sending your order back. We suggest shipping your return back to us via insured, traceable means. If you have questions about a return or shipment, please send emails to orders@mcachicago.org. Please include as much information as possible in the email, including your order number. Customers are responsible for shipping returns back to us unless items are damaged or defective (see below). Sale items are non-returnable except when damaged or defective. If you wish to speak to someone by phone about returning an item, please call 312-397-4000.

If you receive a damaged or defective item, please send an email to orders@mcachicago.org or call 312-397-4000 to initiate prompt resolution of the situation.  Do not discard the damaged item, the carton it arrived in, the packing material, or the paperwork.  Please do not return damaged items to the MCA Store at 220 E. Chicago Avenue until we ask you to do so. Sale items are non-returnable except when damaged or defective. Some other items are non-returnable, as noted in the product information. Virgil Abloh and Takashi Murakami merchandise is final sale with no refunds or exchanges. We reserve the right to cancel orders.

MCA Chicago museum